FREQUENTLY ASKED QUESTIONS
Prior to checking out, please double check your order and shipping details to ensure this is accurate. If you need to change your order details please send us an email right away to support@byneilvernon.com to see if we can accommodate this.
Please note that if your order has already been packed, we cannot make any changes. This includes changing sizes, items, cancelling or changing the shipping address.
You can track your order using the tracking information provided in your shipment notification e-mail.
For all domestic orders visit https://auspost.com.au/mypost/track/.
We may be able to accomodate exchanges if we have the sizes in stock. Please email support@byneilvernon.com to enquire about an exchange! If you wish to make a request for a return, it must be submitted within 7 days of receiving your order. The initial shipping charges are not refundable. If you are returning items from an order that was eligible for free shipping, the initial shipping fee will also be deducted from your refund.
See our returns policy page for more information on how to make a return.
All our garments are packed and shipped from Sydney, Australia!
All sale items, including items in promotional sales like Black Friday, are final and cannot be returned.
We do! We offer international shipping to most destinations worldwide. For international orders, all shipping charges are calculated in checkout before your order is placed.
We believe that garments should not only look good, but do good too. That starts with packaging. We use biodegradable kraft boxes, paper tape and cardboard satchels for all our parcels. Inside your parcel you’ll find recyclable tissue paper and pouches, a sustainable alternative to individual plastic bags!
Transparency is a big part of NV and we want to be open about where our products are coming. This is why we’ve been careful to ensure our garments are produced ethically, taking time to choose factories that adhere to good working conditions and labour laws. We're also committed to integrating sustainability practices in our business and that starts with the consumer. We choose to release in 'volumes' rather than seasonal collections to avoid creating pieces that are targeted to the traditional calendar. This encourages conscious shopping of pieces that will last you year round.
We offer free shipping on all orders over $200 in Australia. Orders less than $200 have the following shipping options available:
- Standard Shipping - $11AUD
- Express Shipping - $14AUD